# Refund Policy

PLEASE READ THE FOLLOWING REFUND POLICY CAREFULLY BEFORE PROCEEDING WITH YOUR SUBSCRIPTION PURCHASE:

1. Trial Version

We offer a 5 (team) trial version of our SaaS to allow customers to evaluate the Software as a Service (SaaS) and determine if it meets their needs (“Trial Programme”). It is highly recommended that customers take advantage of this trial period before committing to a subscription.

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2. No Refunds

If after exploring the trail, and the customer has chosen to subscribe to our SaaS solution, all payments made for the subscription are non-refundable. By making a payment for the subscription, the customer acknowledges that they have had ample opportunity to evaluate the SaaS during the trial period and have determined that it meets their needs.

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3. Exceptions

In certain extraordinary circumstances, we may, at our sole discretion, provide a refund or credit. These exceptions are handled on a case-by-case basis, if no term of the Trial Programme is breached, and must be requested within 10 days of the initial subscription payment.

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4. Cancellation Policy

Customers may cancel their subscription at any time. However, cancellations will not result in a refund of any pre-paid fees. The service will remain active until the end of the current billing cycle, at which point it will not renew.

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5. Contact Us

If you have any questions about our refund policy, please contact our support team at <hi@tryatlass.com>.

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