Atlass Policies FAQs

This is the Atlass Policies FAQs page.

Q1: What is the Atlass Trial Subscription Agreement?

A: It's a contract between FusPay Technologies Inc. and a customer for using the Atlass SaaS solution during a trial period.

Q2: How do I agree to the terms of the Trial Subscription Agreement?

A: You agree by accessing the services or clicking "accept."

Q3: Is there a fee for the trial subscription?

A: No, the trial is free of charge.

Q4: What happens if the trial ends or is terminated?

A: You must stop using the services and documentation, and some provisions like confidentiality will still apply.

Q5: What can I do during the trial?

A: You can use the services for internal business operations with up to five users.

Q6: Can the Service Provider subcontract the services?

A: Yes, but they remain responsible for the services provided by subcontractors.

Q7: How long is the trial period?

A: The trial starts when you agree to the terms and lasts for the specified period (as long as the Customer maintains a maximum of five authorized users).

Q8: Do I get a software license during the trial?

A: No, you only get access credentials to use the services.

Q9: What are my responsibilities as a customer?

A: You are responsible for your users' actions, keeping data accurate and legal, and maintaining confidentiality.

Q10: What is the Atlass Data Processing Agreement (DPA)?

A: The DPA outlines how FusPay Technologies Inc. ("Service Provider") will process personal data for the Customer, ensuring compliance with data protection laws.

Q11: What responsibilities do the Customer and Service Provider have?

A: The Customer provides the data and ensures it is lawful to process. The Service Provider processes the data as instructed and keeps it secure.

Q12: What happens if there is a data breach?

A: The Service Provider must inform the Customer within 36 hours and help fix or lessen the impact of the breach.

Q13: Can the Service Provider share my data with others?

A: The Service Provider can only share data with third parties if the Customer agrees, except when using approved Sub-Processors.

Q14: What is a Sub-Processor and how are they used?

A: Sub-Processors are third parties that help process data. The Service Provider can use them but must inform the Customer of any changes. The Customer can object to these changes.

Q15: How is data handled if it’s processed outside Nigeria?

A: The Service Provider ensures data processed outside Nigeria is protected according to data protection laws, possibly using Standard Contractual Clauses.

Q16: Can the Customer audit the Service Provider’s data processing?

A: Yes, the Customer can audit once a year with reasonable notice. The Customer must pay for the audit costs.

Q17: What is data minimization?

A: Data minimization means only sharing the necessary personal data with the Service Provider to perform their duties. The Customer should limit the amount of data provided.

Q18: What happens to my data when the agreement ends?

A: When the Master Agreement ends, the Service Provider will delete or return the personal data to the Customer as requested, unless the law requires them to keep it.

Q19: Can I get a refund if I subscribe after the trial?

A: No, once you subscribe, payments are non-refundable, so be sure to test the software during the trial.

Q20: Are there any exceptions to the no-refund policy?

A: Sometimes, Atlass may provide a refund or credIt if requested within 10 days of subscribing and no trial terms are broken.

Q21: Can I cancel my subscription anytime?

A: Yes, you can cancel anytime, but you won't get a refund for prepaid fees.

Q22: When does the service end after cancellation?

A: Your service stays active until the current billing cycle ends, and then it won't renew.

Q23: How can I ask questions about the refund policy?

A: For any questions about refunds, contact Atlass support at [e-mail].